Food

This service is available only to customers possessing an admission ticket to “hololive SUPER EXPO 2024” for the indicated day. If the date on your ticket does not match the receipt date indicated on your preorder, please note that you will not be able to receive your item(s).

* Also note that the holocart service has been revised for browser use. The app version of holocart has been discontinued and is no longer supported.
* It will be necessary to register a new account via the browser version of holocart.

• Select a time slot for pickup when ordering, then come to the pickup window at the indicated time to pick up your order.Please ensure the day and time are both correct, as orders cannot be received outside of the scheduled time slot.
• There are a limited number of time slots available, so requests may be halted for individual slots as the pickup capacity for each is exceeded.
• Please ensure you select a valid time slot for pickup when placing your order, and please understand that arriving late at the pickup window may result in delayed receipt of that order.
• Within the order period, it may be possible to change your requested time slot as needed, depending on availability.
• Ordered items may not be changed or canceled after an order has been confirmed.
• If additional products are purchased after an order has been confirmed, they can be added to an already requested time slot for pickup.

* Up to one time slot for each day may be requested per user account for orders placed through holocart.
* Please note that fully booked time slots and unavailable items may become available again at any time depending on customer reservation and pickup status changes.

Sales Period

March 8, 2024 (Fri) 7:00 P.M. ~ March 14, 2024 (Thu) 11:59 P.M.

Receiving Items Preordered Through holocart

Please prepare ① and ② as listed below, and present them at the pickup window during your reserved time slot. Your order cannot be fulfilled without providing this information, so please be certain not to forget these items on the day of pickup.

①The order number (can be referenced via the order confirmation email or order history)
②At least one form of personal identification (driver’s license, health insurance card, student ID, social security card, residence card/passport, etc.)

* Personal identification must include your name, date of birth, and address, valid as of the date presented. Please ensure these are original documents, as photocopies will not be accepted.
* Only the individual who placed an order may pick it up at the venue.
* Please confirm with the vendor at the time of pickup that the contents you received match the item(s) ordered. All sales are considered final after departing the vendor area; any claims made beyond that point cannot be addressed.

Payment Methods

Please check holocart for payment methods.

Purchase Restrictions

• Limit 20 food items per customer from among the 7 available offerings.
• Limit 20 drink items per customer from among the 11 available offerings.

*2024/MM/DD update

This service is available only to customers possessing an admission ticket to “hololive SUPER EXPO 2024” for that day.

There will be no on-the-day sales for Sunday, March 17th.
*2024/03/16 update

Bonus gifts may be included with holocart preorder items, as well as with items purchased directly at the venue.

• For each of the following food items purchased, one reproduction copy of a hand-written comment card from the corresponding talent(s) will be presented as a bonus gift:

miComet Business Set
♡HAACHAMACHAMA Cake♡
SMOK!!!! Festival
Tsunomaki Watame’s Delish WataPasta
DeLuicious Bento of Love
Kazama Iroha’s Hand-Crafted Petit Castella

• For each of the following drink items purchased, one reproduction copy of a hand-written comment coaster from the corresponding talent(s) will be presented as a bonus gift:

AZKi Drink
Minato Aqua Drink
Amane Kanata Drink
ReGLOSS Drink
Ayunda Risu Drink
Kobo Kanaeru Drink
Gawr Gura Drink
Ceres Fauna Drink
FUWAMOCO Drink

• For each order of the following drink item purchased, an original coaster will be presented as a bonus gift:

hololive SUPER EXPO Special Drink

• For each of the following food or drink items purchased, an A3-sized (11.7″ x 16.5″, or 297mm x 420mm) placemat will be presented as a bonus gift:

Our Pioneer Meal★
HOLOSTARS Drink

* All bonus gifts are available only while supplies last. We appreciate your understanding.

• Product contents are subject to change or cancellation without notice.
• High page traffic may result in long load times or delayed status updates after online sales begin. We appreciate your understanding and patience.
• Orders may not be added to, canceled, or changed at the pickup window.
• Any hololive SUPER EXPO 2024 orders not picked up at the appointed time will be marked as canceled, and no refund will be issued. Please note that no notification will be provided regarding this cancellation procedure. We appreciate your understanding.
• There are no charging stations available at the venue, and staff will not be able to provide charging cables or equipment. Please ensure your device is sufficiently charged before arriving.
• Any changes or updates pertaining to product offerings or availability will be announced via the hololive production official website, hololive production official X account (formerly Twitter), etc.
• Pregnant women are advised to exercise caution when consuming any items made with butterfly peaflower syrup.
• Products have been prepared using equipment that also handles shrimp, crab, wheat, buckwheat, eggs, milk, and/or peanuts. For further details, please write to the following email address.

Inquiries about food & drink: food_info2024@fmdcinc.jp
* It may take some time to receive a response.

• No refunds are permitted for food or drink items after purchase. We appreciate your understanding on this matter.
• Please direct all inquiries regarding miscounted change, shortages of ordered items, etc. with the storefront from which the item was purchased or scheduled for pickup.
• The contents of this disclaimer are subject to change or cancellation without notice. We appreciate your understanding.
• The venue is expected to be extremely congested during operating hours. Please refrain from any actions that might cause discontent for other customers in the vicinity.
• Please follow any additional direction provided by official staff during the event hours. Those who are unwilling to do so may forfeit their eligibility to further participate in the event.