Merch

Please note that each merchandise sales period is tentative and subject to change.
Information on how to purchase them will be announced at dates closer to the respective sales periods.

• hololive 5th fes. Capture the Moment Concert Merchandise Pre-Event Online Sales
  9 PM, January 18, 2024 ～ 6 PM, January 29, 2024 (JST)
• EXPO 2024＆5th fes. Venue Pick-Up Merchandise Sales
  7 PM, March 6, 2024 ～ 11:59 PM, March 14, 2024 (JST)
  *The sales period has been changed.
• EXPO 2024＆5th fes. On-Site Merchandise Sales
  7 AM, March 16, 2024 ～ 6 PM, March 17, 2024 (JST)
  *The sales period has been changed.
• EXPO 2024＆5th fes. Post-Event Online Sales
  12 PM, March 16, 2024 ～ 6 PM, April 30, 2024 (JST)

Please review the following information before you consider making a purchase.

• Prices listed include tax.
• Prices and designs may be changed or canceled without prior notice.
• Products cannot be changed or refunded unless the product is damaged during the production or shipping process.
• At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.
• Any announcements regarding the sales or changes in the product details will be stated via the Event Page and hololive production’s official X account.

You can purchase products during the post-event online sales period even without “hololive SUPER EXPO 2024” or “hololive 5th fes. Capture the Moment” venue tickets.

Online Vendors

Orders will be available through the following websites:
hololive production OFFICIAL SHOP ： https://shop.hololivepro.com/
Geek Jack ： https://shop.geekjack.net/

Sales Period

12 PM March 16, 2024 ～ 6 PM, April 30, 2024 (JST)

Shipping Period

Mid-September 2024 ～
* Please note that the order will be shipped according to the item with the latest shipping date.

Payment Methods

Please refer to each platform’s available transaction method.

• Some items will not be available in post-event online sales.
• Prices listed include tax.
• Prices and designs may be changed or canceled without prior notice.
• No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.
• At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.
• Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.
• Products may go on resale at a later date.
• Some products are limited in quantities and sales will end when stock runs out, even during the sales period.
• On-site purchase bonus is not included in the post-event online sales.

Purchase bonuses are available for both pre-event and on-site sales.

Orders of 5,000 yen (tax included) or more.

hololive SUPER EXPO 2024 Special Shopping Bag x 1

Orders of 10,000 yen (tax included) or more.

hololive SUPER EXPO 2024 Key Visual Long Poster x 1
※ Orders of 10,000 yen (tax included) or more will receive one of each purchase bonus.
※ Each purchase bonus is limited to one item per transaction.
※ Available while supplies last.

holocart Online Shop Orders

• Merchandise can be ordered on the day of the event with holocart, an official hololive online store. Customers can reserve a time slot when placing their order to pick up their items at a designated pickup location at the venue.

※ holocart is currently available via Internet browsers only. Please note that the app version has been discontinued and is no longer in service.

※ Membership registration is required to place an order on holocart.

※Store access on the initial date of sales may be affected by high traffic. We recommend that customers sign up in advance to help ensure accessibility.

※ A handling fee will be charged to all orders on holocart. Please confirm the details of your transaction during checkout.

※ Same-day orders are available to customers with tickets for hololive SUPER EXPO 2024 and hololive 5th fes. Capture the Moment on the corresponding dates. Customers who have existing pre-order pickup time slot reservations may not place additional same-day orders until the initial pickup has been completed.

• Merchandise will be available while supplies last. Sales will end when each item is sold out, regardless of advertised sales periods. Product availability and sales periods may be limited based on pre-order sales.
• Please reserve a pickup time before completing your order. Reserved time slots cannot be changed upon completing your order.
• Completed orders cannot be changed or canceled.
• Additional purchases can be added to an existing order and may use any previously reserved time slots.
• Additional orders may be placed if any time slots are still available after pickup.

※ Time slot reservations for both holocart and venue purchases will be limited to one slot per account per day. Customers with reserved pre-order pickup will not be able to reserve a time slot for additional venue sales purchases until the initial pickup is completed.

※ Supplies for sold out items, as well as time slot availability, are subject to change due to product reservation and payment status.

※ Ordering methods are subject to change.

• Customers without a mobile device will be able to purchase merchandise with cash at designated on-site vendors. Supplies may be limited for items purchased with cash. Please place your orders through hololive to help ensure product availability.

※ For further information regarding same-day sales, please refer here.

Online Store

hololive Official Online Store, “holocart”
URL ： https://cart.hololivepro.com/

Sales Period (Tentative)

Day 1: 7 AM, March 16, 2024 ～ 6 PM March 16, 2024 (JST)
Day 2: 7 AM, March 17, 2024 ～ 6 PM March 17, 2024 (JST)
※ The sales period has been changed.
※ Purchases are available during the sales hours listed above.
※ Sales reception will end based on product availability, regardless of sales hours.

Pickup Location

hololive SUPER EXPO 2024 Market Area (Product Sales Area) / Reception Counter

Pickup Method

Present the following at the reception counter:

• Receipt number issued after order confirmation (shown in holocart order history)
• Form of personal identification (e.g. driver’s license, health insurance card, student ID, My Number card, etc.)

※ For more information, please refer to the holocart website or the information email to be sent on March 15.

Payment Methods

• Please check holocart for information regarding payment methods.

Purchase Restrictions

• Please check each product page on holocart for specific purchase restrictions

Important Notice

• Pre-order pickup is limited to the customer who placed the order. Customers will be asked to present their ID at the time of pickup, so please remember to bring an accepted form of personal identification (e.g. driver’s license, health insurance card, student ID, My Number card, etc.).
• Order details (e.g. type, size, quantity, etc.) cannot be changed or removed at the pickup location.
• Please check with the sales clerk at the pickup location and confirm that the contents of each order match the contents of the desired product (e.g. type, size, quantity, etc.). We cannot respond to inquiries made after leaving the sales floor.
• Returns and exchanges will not be accepted (except in the case of defective products).
• Charging facilities for electronic devices, as well as charging peripherals, will not be available for use or rental at the venue.
• Orders placed by customers without tickets for the applicable event date will be canceled and refunded. Advance notice for individual cancellations or refunds will not be provided.
• Orders not received by the end of the event will be shipped at a later date via cash-on-delivery (COD) upon ticket confirmation.

• For customers who are unable to use holocart or do not have access to a mobile device, please use the merchandise booth at the venue.
• Separate waiting lines will be made for holocart orders and merchandise booths.
• Products will be available for purchase through holocart orders and merchandise booth while supplies last. Sales for each item will end once sold out, regardless of advertised sales periods. Product availability for items purchased through merchandise vendors may vary between those orders via holocart.
• Product availability for merchandise sold through the on-site booth will be comparatively limited in supply. Customers with access to a mobile device are encouraged to order through holocart to help ensure availability.

※ For participants who cannot use holocart

[Admission for Wristband Exchange]
7:30 AM ～
[Distribution of Numbered Tickets]
7:30 AM
[Start Time]
10:00 AM～

• The numbered tickets are not required for participants who are using holocart.
• The same schedule applies for both days.
• Please note that numbered tickets will only be distributed to participants who received their wristbands.
• The venue for numbered ticket distribution will be in the “EAST ENTRANCE”. Please check the URL below for a detailed location of the venue.

https://www.m-messe.co.jp/facility/
* The distribution time of the numbered tickets has been announced. (Updated on March 14)

※ Numbered tickets may distributed at any time during the event, regardless of sales periods.

※Possession of a numbered ticket does not guarantee product availability. Supplies are limited and subject to change based on sales.

※ Pickup time slots cannot be reserved for items that are not purchased via holocart. Customers will be asked to wait in line to make purchases in order of their assigned numbered tickets.

※ Numbered tickets may be distributed and waiting lines may be opened or closed based on customer volume at the booth. Details will be announced at a later date on the official website.

Merchandise Booth Schedule

Day 1 : 10 AM, March 16, 2024 ～ 6 PM March 16, 2024 (JST)
Day 2 : 10 AM, March 17, 2024 ～ 6 PM March 17, 2024 (JST)
※ Access to waiting lines may be opened or closed ahead of schedule due to customer volumes.

Purchase Methods

Please fill out the appropriate order form and present it at the booth.

Payment Methods

Cash / Credit Card

Purchase Restrictions

– Standard items: limit 3 of each type per customer per transaction.
– Random items: limit 20 items of each type per customer per transaction.
※ Certain products may vary.

• Merchandise can be pre-ordered with holocart, an official hololive online store. Customers can reserve a time slot when placing their order to pick up their items at a designated pickup location at the venue.

※ holocart is currently available through Internet browsers only. Please note that the app version has been discontinued and is no longer in service.

※ Membership registration is required to place an order on holocart.

※ Store access on the initial date of sales may be affected by high traffic. We recommend that customers sign up in advance to help ensure accessibility.

※ A handling fee will be charged to all orders on holocart. Please confirm the details of your transaction during checkout.

※ Pre-order pickup is available to customers with tickets for hololive SUPER EXPO 2024 and hololive 5th fes. Capture the Moment on the corresponding dates. Customers who have existing pre-order pickup time slot reservations may not place additional same-day orders until the initial pickup has been completed.

• Pre-orders will be available while supplies last. Sales will end when each item is sold out, regardless of advertised sales periods. Product availability may differ between the first and second day of the event.
• Pickup time slot availability is limited. Orders will not be accepted after the maximum number of available items for each time slot has been exceeded.
• Please reserve a pickup time before completing your order. Reserved time slots cannot be changed upon completing your order.
• Completed orders cannot be changed or canceled.
• Additional purchases can be added to an existing order and may use any previously reserved time slots.

※ Time slot reservations for both holocart and same-day purchases will be limited to one slot per account per day. Customers with reserved pre-order pickup will not be able to reserve a time slot for additional venue sales purchases until the initial pickup is completed.

※ Supplies for sold-out items, as well as time slot availability, are subject to change due to product reservation and payment status.

※ Ordering methods are subject to change.

Online Store

hololive Official Online Store, “holocart”
URL ： https://cart.hololivepro.com/

Sales Period (Tentative)

7 PM, March 6, 2024 ～ 11:59 PM March 14, 2024 (JST)
※ The sales starting date and sales period have been changed.

Pickup Location

hololive SUPER EXPO 2024 Market Area (Product Sales Area) / Reception Counter

Pickup Method

Present the following at the reception counter:

• Receipt number issued after order confirmation (shown in holocart order history)
• Form of personal identification (e.g. driver’s license, health insurance card, student ID, My Number card, etc.)

※ For more information, please refer to the holocart website or the information email to be sent on March 15.

Payment Methods

• Please check holocart for information regarding payment methods.

Purchase Restrictions

• Please check each product page on holocart for specific purchase restrictions.

Important Notice

• Pre-order pickup is limited to the customer who placed the order. Customers will be asked to present their ID at the time of pickup, so please remember to bring an accepted form of personal identification (e.g. driver’s license, health insurance card, student ID, My Number card, etc.).
• Order details (e.g. type, size, quantity, etc.) cannot be changed or removed at the reception counter.
• Please check with the sales clerk at the pickup location and confirm that the contents of each order match the contents of the desired product (e.g. type, size, quantity, etc.). We cannot respond to inquiries made after leaving the sales floor.
• Returns and exchanges will not be accepted (except in the case of defective products).
• Charging facilities for electronic devices, as well as charging peripherals, will not be available for use or rental at the venue.
• Orders placed by customers without tickets for the applicable event date will be canceled and refunded. Advance notice for individual cancellations or refunds will not be provided.
• Orders not received by the end of the event will be shipped at a later date via cash-on-delivery (COD) upon ticket confirmation.

Concert merchandise pre-event online sales will be conducted on hololive’s official mobile order service “holocart”.

• holocart” is renewed as a browser version. The application version is out of service and therefore cannot be used on the day of the event.
• You will have to sign up again for the browser version of holocart.
• Please note that aside from the merchandise price, you will also be charged a commission fee for using the holocart. Please check the details on the purchase screen.

We advise participants of EXPO and fes. to purchase the concert merchandise through pre-event online sales to avoid the expected congestion at the venue on the day of the event.

• You may not be able to receive the merchandise before the opening of the 5th fes. stage 5th fes., in case you purchase the merchandise through venue pick-up or on-site merchandise sales.

Sales Page

hololive’s official mobile order service “holocart”
URL ： https://cart.hololivepro.com/

Sales Period (Tentative）

9 PM, January 18, 2024 ～ 6 PM, January 29, 2024 (JST)

Concert Merchandise Pre-Event Online Sales Shipping Period

From mid-February 2024 and onward
* Note that the date of delivery may vary depending on the customer’s receipt status.

Merchandise Available for Pre-Event Online Sales

• Merchandises purchased in the pre-event online sales will be eligible for advanced shipping and will be delivered before the event.
• The “Essentials Pack” is a pre-event online sales exclusive item.
• You will receive a “Ticket-Style Sticker” as a purchase bonus for each purchase of the “Essentials Pack”.
• The products eligible for pre-event online sales are available in limited quantities and product sales will end once these products are out of stock.

Transaction Methods

Please refer to each e-commerce website for the available transaction methods.

Purchase Limitations

Please refer to the product page for the purchase limitations of each product.